Contact us
1-321-324-1398
admin@madmia.com
At MADMIA, we take great pride in providing our customers with high-quality products and exceptional customer service. To ensure that you are completely satisfied with your purchase, we have established a clear and concise returns policy that we encourage you to review before making a purchase.
Our returns policy is straightforward and consists of three simple rules:
- Returns must be made within 60 days of receipt. January 5th extension date.
- Items must be unworn and unused with the original tags still attached.
- Items must be returned in their original packaging, which must be in the same condition as it was when you received it.
Original Shipping Fees are non-refundable. Customer is responsible for any return shipping costs.
We kindly request that you exercise caution when receiving your parcel containing our products. To ensure that your socks remain in their original condition, we ask that you do not pull the tag off the socks. Instead, we recommend using scissors to carefully cut the tag off the socks.
By following this simple step, you can help to maintain the integrity of the product, which will allow you to fully enjoy your purchase. If you have any questions or concerns regarding our products, please do not hesitate to contact us. At MADMIA, we value your business and strive to provide you with the highest level of service.
If you meet these criteria, please send the item(s) back to MADMIA at 1020 Belle Ave, Suite #1140, Winter Springs, FL 32708. We kindly ask that you include a note with the reason for the return or exchange.
We understand that mistakes can happen, and if you receive an incorrect item compared to your original order, we sincerely apologize. Please do not hesitate to contact us as soon as possible at admin@madmia.com or call us at +1 (321) 324-1398, and we will do everything we can to rectify the situation for you.
In the unlikely event that the product is faulty when you receive it, please let us know via email within 7 days of receiving your order. Before returning the item, we encourage you to contact us to discuss the issue.
Our Customer Service Team will carefully assess the fault and may consult with the supplier or manufacturer. If the product is found to be faulty, you will receive a full refund, and if not, the product will be returned to you.
At MADMIA, we value your business and strive to provide you with the best possible service. We appreciate your feedback and welcome any suggestions you may have to improve our service. If you have any questions or concerns regarding our returns policy or any other matter, please do not hesitate to contact us.
About us:
MADMIAis a playful crazy socks brand that creates a wonderland of colourful socks with the aim to inspire Self-expression and creativity. The mood-boosting designs are also a hit with adults and are proven to be a winning design feature for Australian luxury sock label. With an ethos of "Why fit in when you were born to stand out?" MADMIA is passionate about producing socks that are truly extraordinary.
Our mission is to give children and those young at heart the permission to express themselves and be kids for as long as they desire. MADMIA encourages you to be as mismatched as you like, let your creativity run wild and don’t be afraid to stand out from the crowd.
Partnering with brands such as Disney, Barbie, Nickelodeon, Warner Brothers, L.O.L Surprise and Elf on the Shelf, MADMIA designs continue to break ground and excite people’s Imagination and ability to mix socks that are unique yet Interchangeable.
A brainchild of Sydney designer Tanja Filipovska (Tania), MADMIA is determined to challenge the cookie-cutter kids' wear market in favour of fierce creativity and self-expression. Quality and Designs are something we take great pride in.
When wearing MADMIA’s socks, the world is your stage! Walking down the street in our unique socks designs gives you celebrity flair, every person asks "Where do I get a pair?"! When you buy MADMIA crazy silly socks, you buy a more fun, confident and colourful you!